From Our Owner's
Here at Shopsmith, our mailbox is constantly stuffed with great letters from Shopsmith Power Tool Owners, talking about how they use their tools and what they think about them. Here are some excerpts from just a few of the thousands of letters we’ve received from the members of our Shopsmith Family of satisfied owners throughout the years. We hope you’ll enjoy reading them as much as we have.
Missouri owner appreciates good Customer Service
of Cedar Creek, MO writes...
Only two days later (and the day before Christmas, I might add), the local delivery service brought it to my door. You had shipped it air freight and next-day truck. I am both amazed and extremely appreciative of this kind of customer service. You've won a loyal customer...and I'll spread the word.
New York owner's wife - Seeking Ohio residency
W. of Garden City, NY writes...
I'd like to add that the first shipment we received from Shopsmith included boxes that had been broken or torn in shipment. The driver talked me into accepting them and when my husband came home, he had a fit! He immediately called your offices, afraid that we weren't going to get satisfaction. You see, we're New Yorkers, and in no way would we get the kinds of courtesy, kindness and efficiency that we got from all the girls working for Shopsmith. In fact, I told one of the girls on the phone that I really wish I could move to Ohio! HA!
Needless to say, our replacement shipment arrived promptly. Words cannot express our feelings for the Shopsmith girls who helped us through this problem. Many, many thanks to all of you from my husband and I.